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Read what people are saying
about Precision Garage Door

Precision Garage Door of Southwest Florida
has received 10 reviews, averaging 1.00 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sept 16, 2019 I had service due to a broken spring. The door was not off the track. My car was trapped in the garage. Service arrived promptly. 29 year old door, but in working order 10 minutes before the spring broke. They insisted they had to do EXTENSIVE other repairs to the door in addition to replacing the spring, for roughly $1200, or, purchase a new door. I was not willing to spend that much money on an old door, or commit to a new door without some research. Without a repair or new door sale, they would not open the door to release my car for less than $250. I needed my car the following day, so knowing I was being ripped off, I told them to open the door. The invoice came for $225, still a rip off for nothing but a service call and the 5 minutes it took to open the door. I received an automated E-mail from the owner asking for a review, saying he would like me to call the GM if I were anything but satisfied and give them an opportunity to address the situation. I thought that was far, and placed the call. He listened to most of my story, saying it did not sound right and asked if he could check with the service person before he commented and get back to me. I thought this was fair. That was almost 4 weeks ago and I have not heard from him. I take that to mean this company feels it is ok to charge $225 for nothing but a service call and a simple door open. I would have gone to their showroom to learn and probably purchase a new door, but assumed I would be ripped off there too.
M Stevens
A Response from: Andrew Sell

I apologize you feel ripped off. I spoke to the technician that same day and found the door was out of the track. It is a bit dangerous and he had the issue resolved in about 15 minutes because his years of training and work taught him how to complete that process that quickly. He mentioned you declined wanting the parts repaired and he mentioned he could give you a free door estimate. I questioned him about how he presented these options and if he in any way made you feel like you had to make a hard and fast choice at that moment. He said not at all, but nonetheless, if you felt boxed into a decision we apologize. We strive to leave every customer feeling the value in the service provided.

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The tchnician was supposed to come between monsoon and 4 pm, that was the time we agreed upon/. He got here earlier, I was not home. He did nothing except charge us $ 49.95 and left. What else do tyou want to know..... NO service was performed......
Richard Senicola
A Response from: Andrew Sell

I'm sorry you feel no service was performed but the technician found no problems with your door. Your technician did a full inspection and made a recommendation of replacing your spring and offered pricing for our spring options and a center bearing, but was told no. We charge a service on every trip and that is stated at the time the appointment is booked. But the technician did what he is trained to- make recommendations and provide an inspection. Sorry you feel you did not receive any value, but should you need service in the future give us a call and we will waive the service call with any repairs done.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I will be telling EVERYONE on Social Media and in the public about the invoice I received for fixing my garage door. It hasn't even been a year since I purchased four garage doors from your company (two 2 car garage doors and 2 single doors) and a screw came out of the ceiling (not sure if it was ever in or put in correctly) and I get charged almost $70 to have it fixed. This is RIDICULOUS!!! Makes me wonder if my other garage doors will have problems. Your service guy had to put TWO screws in because the one came out and didn't stay. I will NEVER use your company again for abusing this... we were told there would be NO charge to come out.
Jill Athridge
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Recently moving to a new home in Florida I had Precision install 2 new garage door openers, job went well. I then hired them replace two garage doors with what they call their BEST hurricane door. After my doors were removed they opened the packaging for their BEST door and I saw the back side being nothing but metal beams. I have never seen a door like this and asked what the problem was they told me it was not insulated so I told them I wanted to change to insulated. The installer called his office and from what I could hear they were yelling at him for having me change my mind. So with my original doors already down I let them install what they had. When I signed my receipt I wrote in the comment section requesting a call, I went to their site and requested a call. Lastly I received an e-mail from Andrew Sell saying "If for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation." So I replied to his email asking for a call and again no response. Overall the installers were fine but you never get a response back when you have an issue. They just charge your card and move on. Jim
Jim Mcguire
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Completely professional. My technician Lee was on-time courteous and knowledgeable. The company provided a substantial guarantee for parts. I would use Precision again. I highly recommend them.
Carol Stram
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Click here to write a review on our website. Well I will write the review knowing it will never make your website. What attracted me to your company? 1. Same day service, but that did not happen. Waited 3 days for service. 2. Price, but not at first. The first price I was given was high, but then your office called me back with a better price so I said yes. 3. Service: You sent me an email to confirm my appointment but the address was all wrong. I mean all wrong. Street name number and city, all wrong so I called back. As soon as the tech arrived he told me the price quoted was wrong. The price doubled back to the original price. The tech apparently had xray vision because he advised me of this even before he saw my broken spring. I should have simply chased him off. Zero stars is what I would give for a rating but that option was not offered! I won’t be calling again. Regards, Gregg Sundeen
Gregg Sundeen
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I requested maintenance on the garage door and when he did that he did not say that my garage door openers would not work or better yet make sure the garage openers that worked before he did the maintenance would work afterward. Now I will have spent the holidays without a working garage opener and have to wait five days to have him back to fix a problem that should never have been created.
Shemin Proctor
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service tech was on time explained what we needed told me the cost and was very polite I would use this company again
Diane Reich
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We had a simple repair job to be performed. A spring needed to be replaced. We booked an appointment the service tech came out. I was at work but my daughter and wife were home. One of the technicians who was more of a sleazy salesman than technician started on about the rollers and track and how they needed to be replaced and lubricated. I have been in contruction for over 26 years and had inspected these before I left for work and they were in fine shape. Then they tested the opener which was working and fine but they then adjusted its tension donward so that it would not lift the door as it had done the previous 7 years without fail. They told my wife and daughter that it was a faulty unit and it had to be replaced. They racked up an 850 bill of bullshit repairs. I am angry that I got taken by dishonest dealings from a company that I had used previously and had done a fair job. How did your corporate philosophy sink to such deceptive practices. You have lost me forever as a customer and I will impart my experience on everyone and anyone and while you may scam us once, the word will get out and you will find that this kind of b.s. will result in less sales
Chris Giuffre
A Response from: Andrew Sell

Here are our notes from the job, we also have the phone call, pictures and video of what the technician found and explained to the customer the customer then agreed to have the work completed CUSTOMER STATED DOOR WONT OPEN AND OPERATOR BELT HANGING DOWN ON ARRIVAL FOUND GENIE SILENT MAX 1000 BELT HANGING 6" FROM THE RAIL, BELT TENSION ADJUSTMENT BUSHING WAD SMASHED AND INNER TROLLEY JAMMED TO THE IDLER PULLEY, THE DOOR HAD BROKEN SPRING AND SEVERELY WORN, UNSTABLE ROLLERS. FIRST WE ADJUSTED THE BELT TENSION AND TESTED THE MOTOR *WITHOUT* THE DOOR WEIGHT AND IT OPERATED WITHIN LIMITS, WE COULD NOT TEST WITH THE DOOR BECAUSE IT HAD A BROKEN SPRING SECOND WE GOT PERMISSION TO REPAIR THE DOOR, INSTALLED NEW SPRINGS AND ROLLERS AND THOROUGHLY LUBRICATED ALL COMPONENTS, BALANCE IS PERFECT. WITH THE DOOR FIXED WE CONNECTED THE TROLLEY BUT HAD TO USE A SCREWDRIVER BECAUSE OF TROLLEY DAMAGE, THEN WE ATTEMPTED TO RESET THE MOTOR TRAVEL LIMITS AND THE TOP SPROCKET WOULD *NOT* ROTATE AND MOTOR WOULD MAKE A POPPING SOUND INDICATING THE INNER DC MOTOR IS BLOWN. IT IS UNKNOWN HOW LONG THE SPRING HAS BEEN BROKEN AND MOTOR MAY HAVE BEEN OPERATING AN UNBALANCED DOOR, BEFORE MULTIPLE COMPONENTS BEGAN TO FAIL (TROLLEY, BELT, MOTOR) THEN ONCE THE DOOR WAS REPAIRED AND TESTED WE FOUND THE MOTOR DAMAGE WAS TOO EXTENSIVE. CUSTOMER HAS USED US IN THE PAST AND INDICATED HE WOULD LIKE REPLACE THESE DOORS WITH PRECISION DOORS, SO I OFFERED THE DISCOUNTED "NEW DOOR" PRICE OF A MOTOR OF 325, INSTEAD OF 399.00

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I needed one garage door spring replaced. The cost resulted in a charge of $350. I feel the charge was high for what parts and service that was completed.
James Bondzeleske
A Response from: Andrew Sell

CUSTOMER STATED THAT SPRING WAS BROKEN UPON ARRIVAL. INSPECTION FOUND THAT SPRING WAS BROKEN AND CABLES WERE BENT . RECOMMENDED THAT CABLES BE REPLACED AS WELL AS SPRINGS we replaced not just one spring but also cables a center bearing we also gave a 3 year warranty to make sure there were no future problems

Service Provided:
Broken Garage Door Spring Repair