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Precision Garage Door of Southwest Florida
about Precision Garage Door
has received 48 reviews, averaging 1.00 Stars:
Old Marco, FL
What a waste of time. Appointment was scheduled for 6-8pm. I clarified this as being in the evening. Answer was yes , as they don’t start until 12pm(mid day) great as I work until 3pm. I started getting called about 9.30am, I’m at work. They got to the gate, no reply as I am working. I will not be using them. I even got an estimate for the work, they didn’t even see. Waste of time, no much wonder they have to do so much advertising.
- Sandra Abbondandelo
Cape Coral, FL
I called your company for a bid on a new insulated garage door for my home. Michael arrived at the designated time. I explained to him what I needed,he did his measurements gave me a quote for what I thought we discussed for $2,800. I called him later to move forward with my project and confirm everything. Bam! He told me that was not the price for an insulated door! So I asked him what is the price,he said $4,800. Obviously he didn't listen to me and what I wanted to buy. Very disappointed.
- Thomas Donlon
Precision = $79.95 for a service call telling me I need to replace 1/3 HP Chamberlin garage door opener for $699.00. I checked Lowes and found out they would replace opener with 1/2 HP Chamberlin opener for $159-10% veterans discount= $143.10 plus $79.00 installation charge= $322.10. I know Precision will have a list of reasons why they are worth the extra $379.00 but I say B/S. Precision is outrageous overpriced.
- Walter Oliver
My garage door has infrequently & intermittently opened on its own for the last few months. I expected that someone had moved into the sub that had the same frequency and it would be a simple reset. When Justin came to the house, I was told that did not happen with new doors. Later I was told that my door was old & the springs needed to be replaced along with the motherboard. My garage door is about 10 years old. My bill for these was $907.95 for which I paid by check as there was a large fee to use a credit card. I so wish I had charged this as I would be making a Visa dispute. Perhaps that’s why they are discouraging credit cards. The repairs were done on a Thursday, the following Tuesday I got home about 6 PM, went to the garage twice more and the garage door was closed. Around 10PM, I walked out to throw something in recycle to find the door wide open. Second service call where I would now spend more money, possibly without a proper working door. I wrote Andrew Sell 2 weeks ago & have not had a response. Meanwhile, I am out $907.95 and have the same problem.
- Felice Hedge
I give you 1 star due to pricing. Matt was early. called and said he had a cancellation. No problem. With scope of work (no parts that I saw), and amount of time here (maybe 15 minutes), I feel what I was charged was "Excessive". I feel like I was robbed. Wish you and yours the best in the future. Want hear from me again. God Bless Jim Winfree
- Jim Winfree
Rotunda West, FL
I selected Precision Overhead Doors because they are busy here at Placida Harbour with repairs from Hurricane Ian. I expected it would be easy to connect my car's remote to the Genie garage door opener and was disappointed when your worker could not do so. He said the door opener was broken. I know, however, that three other cars use that opener on a regular basis. I also was disappointed that, after not being able to do the job for which he was hired, I was nevertheless charged for the service call. Overall, I was disappointed by the waste of time and money used in the unsuccessful effort to connect a remote to a garage door opener, which I expected to be a simple task.
- Donald Farrar
Fort Myers, FL
Had a appointment for Tuesday May 30th between 4:00pm and 8:00pm. Left work early to be home by 4:00, waited and no one came. At 9:00pm I received a call from I think the service guy and he said he was running late (obviously he didn't know until 9:00 that he was running late). He asked me if I still wanted him to come, I said no but have the office call me to reschedule. It's now 2 days later and have not received a call.
- Blake Matherly
The repairman came out then looked at the standard garage door, which is a Horizontal 7ft rail. The repairman did not want to fix the door, nor did he care to order the parts needed for the job. I was extremely disappointed. I will not use this company anymore He wouldn't even give me another local company name so we could have a new estimate.
- Deborah Williams
North Venice, FL
The service tech was on time and very efficient. My complaint was about pricing. I was told there was a $79 service fee plus parts. We replaced one roller that retails at ACE hardware for 8.99. You charged $18, and I HAD TO BUY A BAG OF TEN. My final bill was $259.95. Had I been told about the price I would never gave set up the appointment. I will never use this company again.
- Maureen Shannon
Punta Gorda, FL
Well the technician said that if rollers were replaced he could see what was going on with door and I did not feel confident that he had an idea what was going with opener. I’m not going to spend 350 then find out that was not the problem
- Dave Stoffer
Port Charlotte, FL
I have been a customer with Precision for 20 plus years and have referred many people. I have NEVER had an issue until this year. I asked in November of 2022 to have a quote sent to me for trim and bottom seal. I got it !!!! $185. So an appointment was made 02/27/2023 between 3-5pm. Workers came and there was some convesation about the quote and that they would not do the work for under $300. I was in the understanding with your General Manager earlier during the week before and he wanted me to send him a copy of the quote. I did!!! Long story short I feel I was misrepresented by your company Precision. I did not generate my own quote and asked the workers to leave. I am very soured with Precision Door and I will not use your company again and I will NEVER refer any one to your comapany. I will be reporting this issue to other websites including the BBB and I will attach the quote sent to me by your company.
- Susan Pires
Could not repair my garage door. They do not carry Wayne Dalton torque tube springs. I was still charged for the $80 service call to have a technician take one look inside my garage and say we can’t repair your springs. When I asked for an estimate on the phone, I was told most springs cost $150-300, it would depend if I have one or two springs. I said I couldn’t see the springs because they were in a tube. But, I guess I didn’t say the buzz word Wayne Dalton torque tube for them to know they couldn’t repair. I never thought to ask any more than that, because your website says you carry “nearly all spring sizes on the truck, so 99% of the time your door will be fixed on the first visit.” I was quoted $1800 to convert the tube to a traditional spring system. Overhead Door of Naples does the same work for $650.
- Michael Wolf
Cape Coral, FL
The guy was not prepared or knowledgeable and basically wasted my time Wanted a door that I custom built on line from. Their website. He gets out to my house doesn’t even have knowledge of that Not only that it’s 3k more than what I was Led to believe and had informed them of that prior to coming
- Rick Jannings
North Naples, FL
Never called to confirm appointment, had to cancel. The person making the confirming / making appointments was amazing, the person that was to show up not so great. I canceled my appointment n decided to go with different company
- Jose Jackson
Bonita Springs, FL
Serviceman, Tyler, was knowledgeable and competent. However, the company charged me $275 for a gear & sprocket assembly that I could have bought at a number of places for under $20. Service call and labor were separate charges. Precision's pricing is excessively opportunistic and unreasonable given the need for having to have the repair done while the serviceman is present.
- Joyce Recht
Bonita Springs, FL
- Steve Perretti
Fort Myers, FL
Tech Tom was prompt and very friendly. Was here for 1/2 hr. Biggest rip-off ever. They charge $79 just to show up then charged me for 2 hrs. of labor ($170.00) and $500.00 for 4 safety sensors which cost less than $80 total. Price gouging at its finest!
- Dale Burke
Door Technicians: Tom
Old Marco, FL
repair person tried to charge me $200 for a part that the company that manufacturers the part charges $25.42 for. Amazon also charges the lower amount. He also wanted to charge $200-$300 to replace it. Youtube shows the exact replacement for my door and it took 5 minutes. Very dissatisfied with what took place.
- David Desantis
Good afternoon and thanks for taking the time to leave a review. I show that our technician was out there today and did not charge you anything. We have a $79.95 service charge to go out to any property and that front pulley you are referring to we charge $125 to swap out and replace, including the labor, unless the door was hung or the rail was off the wall. You can always buy things for yourself and install them cheaper. We have certified trained technicians that can quickly identify and repair most all issues and can successfully break down rails and properly install them back together while properly adjusting the limits after the install to ensure the garage door works like new. Unfortunately it looks like we are currently our of stock with that item on the south trucks so he provided you with the estimate and then, as previously stated, did not charge you anything. If you have any further issues please do not hesitate to contact our main office and speak with our General Manager at 941-351-2408.
was quoted a price range over the phone to replace two springs for a max of 380, but when chris came he said for standard springs it would be over 700. after this review i'm going on to BBB and file a complaint against your company for the 79 i had to pay to get a estimate. banko is coming out to replace both springs plus other stuff for 335.00. you to me very dishonest.
- Ron Desantis
I had a problem with the battery in my garage door opener. The beep (loud) started last Thursday and would not stop...Called Precision and they stated that they could sent the fixit man out on Sunday during the morning hours...When asked how to turn off the sound, he stated that he could not answer that question. Fixit man came out on Sunday and opened the door to the battery and removed same. Stated that a new one cost $200.00. When asked if I needed it stated NO..It would work without it. Took out and then stated that i owed them. $80.00. I could have done the same thing if I was told about the battery.......Very Disappointed with Precision...Been with you for vey long time....Time to look for new outfit........
- James Biebel
Called and came earlier than scheduled. That was the good part. However he would not service the door even though they had in the past. He said it was a commercial door and they no longer were in that business. What a waste of my time. They had all my info from before why wait 5-6 days to NOT SERVICE ME. EXTREMELY DISAPPOINTED.
- Cheryll Arthur
Unfortunately your account was incorrectly listed as residential and we do apologize for not servicing commercial garage doors any longer but we would be happy to refer you to Coast Blue Waters Garage and Gate who do service commercial style doors. 941-210-8768
Fort Myers, FL
The fat dummy that came to look at my problem was unbelievable. He backed into my driveway and ran over one of my flower beds. Broke thre bricks lining the bed, got out of the van and did not even apologize for doing so. The other dummy with him must have been retarded and did not speak. If these two individuals are examples of your company I want nothing to do with you. I can find people like that on the street.
- Weldon Nabors
Door Technicians: Mark
Bonita Springs, FL
Very Arrogant. His communication methods are not only poor bout VERY UNPROFESSIONAL. He stats our his sentence by saying "as I told you- even though that would be his first time saying that. He was very fast - as if he just wanted to complete (?) the work and run. Did not lubricate everything. He did lubricate side bushings. Nothing else. VERY VERY poor service.
- Kumar Kunchal
Cape Coral, FL
I heard great things about your company and was pleased with Seth when he came for our estimate. We received an estimate in writing good for 90 days. We called 29 days after his visit only to be told our estimate (good for 90 days) . which we still have in writing is no longer valid and the price increased by $420.00. I am not happy to say the least and will not be moving forward with your company any time soon. This is not good business practice, not to mention, IT IS IN WRITING GOOD FOR 90 DAYS. I believe any attorney would love to handle something like that. I have heard nothing but good things about your company but have to say I am very dissatisfied at how this has been handled.
- Jodi Diemert
No star, waited 2 1/2 weeks for a appointment 4-8 pm, sales person shows up at 1:30 pm throws some paper work inside front screened in porch, because he didn’t want to wait for me to get out of work at 3:30 and be home by 4:00 ( my appointment time) that’s not how sell your products , at least not to me
- Karl Little
ONE STAR FOR SHOWING UP. Did not hire this company for my garage door opener. Five stars for Door Depot. Great price and much better service.
- Gerald Tempio
When I booked the work I was told that the service call would be $49.95 and the spring would cost $225. The technician said I needed 2 springs and that the rollers, the cables and various other components needed replacing. The total cost was $900. A significant increase over the $275 that I was anticipating. Your estimating needs to be improved. Also, the technician said that the work was covered by a 7 year warranty but didn’t mention that it was contingent upon a regular annual maintenance by your company. Very disappointing and very expensive.
- Phill Abbott
Door Technicians: Brian
North Venice, FL
I would not even give this company 1 star. A man came to install my garage doors and told me he would not install because my garage was “filthy.” I have been waiting for 3 months for this install and no one gave me instruction that I have to remove my built in cabinets before they could install. Ridiculous. After that he refused to leave and started taking pictures of my garage. DO NOT use this company- horrible customer service.
- Alexis/adam Lindahl
What a terrible experience. Two technicians were sent and the 'lead' tech had absolutely the worst attitude and unprofessionalism I have ever encountered before. We have done business with Precision many times before but never again...refused the service and was met with threatening disposition from the tech. During a time when establishments like this should be treating customers with respect...you instead great with animosity and sarcasm.
- Gloria Torres
Fort Myers, FL
The door is doing the exact same thing it was doing before 450.00 later. Going to stop payment on the check.
- Zach Getman