Read what people are saying
about Precision Garage Door
Precision Garage Door of Southwest Floridahas received 21 reviews, averaging 2.00 Stars:
Old Marco, FL
Bonita Springs, FL
I called precision to solve a long term problem with our door. On 9/10, the technician came, he was polite and found the problem, the channels are not aligned with each other. He said that a installer would have to fix it. I asked him for a quote and he said he'll have them send one. I have not received anything so I called on 9/12 and was told they will get back to me. It's 9/17 and still haven't heard anything.
- Michael Carlson
Sarasota, FL
Called for Service since was unable to close the door. Your man came looked at the door and then moved the electrical box at the bottom of the track and voila the door worked again. Since our Recycly bin is located right near that box, one of my wife's caregiver must have hit it when moving the bin. The process lasted a few minutes and I was charged $ 79.95 I showed him one of your flyers I had saved that offered $ 29.95 for a Service call. He told me that offer had expired even thought there was no Expiration date on it. For this type of Service I think $ 29.95 would be appropriate, because within 5 minutes he was on his way to another Service call. I am 92 years old and living on Social Security and feel that $ 79.95 is overcharging. By the way your company replaced my springs several years ago and that's why I called you again.
- Hans Roth
Fort Myers, FL
I previously had your company install a overhead door equipment to include the motor, springs, hinges where needed, rollers etc. The charge was $1558.95 The technician did a good job and charged me a reasonable price. Today, I requested Precision Service for a bracket that had pulled lose from the door, the main bracket that opens and closes the door. I was very irritated by the $160 charged for replacing a bracket.....probably a $15 part, and it took him about a half hour and charged me$160 for that portion.....and the more insulting part was after he quoted me the price to replace the bracket, he said and the Service Call was $70,99 for a total of $239,99 for a half hour of work and a very simple part. I will not be using Precision Garage Door again. I don't mind paying for service, but I do mind being ripped off.
- Rick Bidwell
Product:
Estero, FL
We just closed on our used hone, new to us, but not moving in yet. I saw the company's recent TV ads so I scheduled an appointment a week or two ago for general service of the garage door because it was making a lot of noise. My appointment was for 10:00 - 2:00. I went to our new home at 9:30 hoping that maybe I would see the tech closer to 10:00 than to 2:00. I was wrong! At 1:50 I called the main office to get a status on my appointment. It took the man quite some time to find me in their system but he finally got back to me and said the tech would call. At 2:00 the tech called and said he was on a job that was taking longer than expected but would be at our home in 30-60 minutes. So, when I had not heard from him and it was now ninety (90) minutes later I called him to cancel my order but he said he was nine minutes away. I told him I would meet him in the driveway and I did. He sat in his truck and didn't get out for more than five minutes even though he saw me. When he finally got out of his truck it didn't take him long before he knew I was upset. I asked him if he ever intended to call me and he said yes but only after he was on his way. I suggested to him it might be more appropriate to call when he knew he would not arrive before 2:00. He lubricated my door, programmed our cars to the opener and did it quickly. He did give me a discount but it was meaningless at that time. I always give my vendors a generous tip but not in this case. What I did learn from this six plus hours of waiting in an empty home is who I will call the next time I need service.
- M. Brennan
Product:
Sarasota, FL
Precision replaced a broken spring, and the garage door works fine. That's the good news. The bad news is the hard sell to buy two springs and new bearings, which we didn't need. To do what the installer wanted us to do was over twice the price we paid.
- Sheldon Hall
Product:
Fort Myers, FL
I scheduled an appointment for a service tech to come and look at our Garage door where the lower panel was dented due to the flooding waters of Hurricane Ian. I specifically told the woman who scheduled the appointment that I was unable to meet the Tech there and that the 16'x7' door is inoperable due to the flood damage. I told her that the 36" swing door at the rear of the Garage is open and the Tech can let himself inside to assess the damage and try to get the large entrance door to open. The Tech was not told to use the rear door and never went inside to see if the he can get the door to open. I was charged the service call fee and I had to re-schedule the appointment for the end of the month. I have Tenants living there who are eager to use the Garage. Needless to say, I am not very happy. I just hope I do not get charged twice for the visitation fee due to poor communication on their part.
- Steve Bonifacio
Our General manager was able to communicate with Mr. Bonifacio who did not realize that the invoice we sent him was for $0.00 and was just a documentation invoice stating that we were out there and listed a time frame. We have rescheduled this customer and he did apologize for not seeing the $0.00. We are happy this was just a miscommunication and can't wait to get out to this customers house to offer him a free door estimate next week!
Naples, FL
I bought my door opner from you & am very satisfied with the product. I was not happy at the cost of the recent repair caused by a power failure due to IAN. It took a 5 min adjustment by the tech. It appears as if you are taking advantage of IAN recipients.
- James Dettman
Unfortunately we do not offer free service or free repairs as we would not be in business if we did not charge our customers for the service we provide. We charged you the absolute minimum we charge which was just our service call of $79.95 which is just the cost to cover the certified technician driving out to your house, using gas, spending valuable work time and quickly diagnosing your problem. In your case he was able to offer you an immediate repair and did not charge you anything additional. You were also quoted the standard service call of $79.95 on the phone call while booking. I am happy to hear the job was done quickly as our techs can complete most programming issues in a few minutes due to extensive training and years of working to fine tune their trade. We are in no way taking advantage of any storm related issues and could not disagree with your statement more. We always off upfront pricing and we kept our service call the exact same as it was before the storm as it will remain after the storm at $79.95. Please feel free to reach out to our main office at 941-351-2408 and ask to speak with our General Manager if you would like to further discuss your service call.
Venice, FL
Chose Precision because their toll-free number was on my garage door. Got an appointment for about 3-4 days out on a Saturday. So same day service was out of the question. Service person showed up as scheduled and offered 3 options. He did not have any parts to resolve the issue, so I chose the one that required repairing the circuitry and was supposed to be contacted on Monday to pursue. No contact on Monday. I texted service person and he had talked with his manager who said they could not get the part and to call back when we got back from a trip up north. Do not recommend this company since they don't have much concern for the customer. Not a very good experience overall.
- Richard Darden
Bonita Springs, FL
Purchased a garage door from Precision about 1 1/2 years ago. This December, it would not close. The "settings" needed to be reset. They thought it was because of a power surge. We spent 3 hours trying to resent the limits, but could not get it to work. They did fix it. We live in Florida with more lighten strikes and power surges than most states. I with I knew that it would have to be resent every time the electricity goes off. After it was fixed, I wanted to know what happen and what I could to go fix it ourselves next time. When talking the to repair man, he was very rude and at first could not tell me what he had done to the garage door to get it working. After a few minutes, he "all of a sudden remembered" what he did then was mad that I was asking so many questions. I was not impressed with the manner of talking to a customer and that the door will need to be resent every time the electricity goes off.
- Pat Ward
Punta Gorda, FL
Mark came out on Dec first. He was knowledgeable and very good. Stated we needed a new door. Because we liked Mark I called Saturday and an appointment was set between 1600 - 2000 on Wednesday Dec 9th for an estimate. We have looked online but wanted to talk to someone in person and see material first. Was told on phone they bring a kit. Received a call around noon on Wed that there were some cancellations and wanted to come early. I was at work so I did not hear vm until 1430. I called around 1500 and said I was on my way. Did not hear from Seth after two calls. To my surprise an estimate was at my front door. Evidently, the appointment time does not matter. Now mind you, I left work early for this appointment. I called to see if someone was coming but the real person answering, although very nice could not get anyone to answer. I think they were gone for the day. I did send an email to Precision. Seth answered the next day and said he was sorry. Family emergency. Probably should have let me know that before coming early. So now it will be another week before I get a different company to come out. The reviews are great and I hope that my experience was not the usual. I never heard from the owner just Seth. Sorry to say that I am very unhappy with the way I received the estimate. Seth will be glad to answer my questions via email. No thank you. I wanted to see material against my paint. Except for dollar amount the rest of the information I already knew from online. My suggestion would be that if there is an appointment, fo not make it convenient for the tech. If there was a family emergency, the I should have been called or a different technician sent to keep the appointment. This is the first review I have ever left. That shows how disappointed I am.
- Sylvia Smith
North Port, FL
Replaced existing garage door and garage door opener. They did a good job with the installation except for the wood trim. The existing wood trim is 21 years old and had wood rot and was warped at the bottom. They just tacked a new strip over the old. The old molding will continue to rot and warp further causing problems in the future. Should have done it properly and replaced the old damaged wood trim. Sales representative said that the old wood trim would be replaced upon new installation but it didn't happen.
- Tom Lapointe
Product:
Lakewood Ranch, FL
this poor review is more about company management than the tech. as a result of the installation of new springs the door opener motor was damaged. i thought i was being very generous in suggesting that they fix or replace the motor and i would pay their cost. i was only offered a $50 discount and installation. i.e. $500 job for $400. given that they caused the problem i thought this was unfair. I will be using another company even if i end up paying more. very unhappy with their response to this issue.
- Ian Macneill
Product:
Fort Myers, FL
The installer who came out was extremely nice and knowledgeable. Unfortunately, even though a VERY detailed description of what I needed was given to the call center they did not convey that information and so it was a wasted trip for the tech and a wasted day for me waiting for the appointment. I believe they will do an excellent job once they actually get to do what I wanted based on the great advice given to me by the installer.
- Sharon Nelson
Palmetto, FL
Monday, precision door installed all new components, remotes have already FAILED, not happy. Will wait before writing more call me . FRED
- Fred & sherry Michael
North Port, FL
Alex did a great job on installation but spent too much time on up selling your products Your pricing is is out of sight. $425 Total $125 Springs $300 Labor for One Hour Fund out non compettiive Why?
- Fred Tower
Cape Coral, FL
Tech, came out, I explained the problem, He said lets try a new remote. Pulled a new remote out of the box, hit the learn button on the opener, would not program, said you need a new door opener. I said how much, and he said $569.00 installed. I said let me think about it, he said okay and left. Sent me an invoice for $69.95. Was at my house for maybe 15 minutes. I checked with D&D garage door and they could install a new door opener for $325.00. Also said they could send a tech to fix my current door opener. I said, interesting. I checked with home depot and found a brand new Genie garage door opener just like the one I had for $205.00. I opted for the opener from Home Depot. I'm pretty sick of company's trying to rip people off. My advice is to shop around. Thanks, Paul
- Paul Perzyk
Bonita Springs, FL
There was a bait and switch on the price. Perhaps better put, it was an omission in that I needed two springs and a center bearing. Original ball park estimate was $148. I paid $340. I asked if they serviced my Ryobi GDO. They stated that they did. They were fundamentally unfamiliar with the product. Technician Lee was pleasant and diligent. Yes, my GD goes up and down. Call center and management leaves much to be desired. Do not recommend.
- Gregg Desilvio
Product:
North Port, FL
I had called Precision because of use in the past which was superior and exceeded expectations. Today however, this was not the case. I had put new batteries in the remote only to discover the garage door would not open. I figured that the remote needed to be re-programed...a simple thing. I did not have access to a owner's manual; so I called Precision. The tech took his key and cleaned off the contact points for the battery only to find it did not fix it. He said he could sell me one for $42 plus the service call today of $35. I told him I would wait and purchase a replacement remote later. I do not feel that I should be charged $35 for a service call when my issue was not corrected....and he took his key and scraped ….all of about five minutes. What do you think.
- Richard Ziegler
Naples, FL
Joe arrived timely, explained what needed to be done to repair my garage door. He performed the repair as explained also in a timely and efficient manner. Thank You
- Marjorie Robins
Product:
Bradenton, FL
Disinterested Technican seemed not willing to solve the problem. Hands looked covered in oil and sat into a brand new car in his work clothes without any cover on seat. Bad experience, and exactly the opposite to the previous service call.
- John O'neill
Response time was good. I was told $79.95 plus parts. Serviceman seemed inexperienced with a garage chain disconnect and then asked for two hours of labor. He was there a bit less than an hour. H explained that labor expanded to a full additional hour after 6 minutes. When he was questioned, and text confirmed his timing, the labor was reduced to one hour. he company wanted to charge 3.9% even for payment through a debit card. It was very disappointing given that Precision was recommended ot me through other homeowners at Fiddler's. I can't recommend.
- C Denise Fawcett