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Read what people are saying
about Precision Garage Door in:

Bradenton, FL

Precision Garage Door of Southwest Florida
has received 865 reviews, averaging 4.92 Stars:
1 2 3 4 5
Review:

Service Technician Matt was friendly, knowledgeable, and efficient. He quickly evaluated the issues with the door and provided alternatives for repair. He completed the job professionally. Thanks for the good service.

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Matthew Service Provided:
Garage Door Repair

Door Technicians: Matthew
Review:

Brian was a nice guy!

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Service Provided:
Garage Door Opener Install

Product:
Opener

Review:

Precision employee Doug Mason did an excellent job in determining our door problem and fixing it, along with tuning the operation of the door. Doug is a great representative for your company!

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Service Provided:
Garage Door Repair

Review:

Technician arrived on time and did a great job ~ efficient and professional! The garage door is once again a "smooth operator."

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Service Provided:
Garage Door Repair

Review:

Doug called and arrived within 15 minutes. I explained my concerns. He listened to me. He checked the door’s operation and made adjustments. He was very professional. I was pleased with the service. I have use the firm on prior occasions.

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Service Provided:
Garage Door Repair

Review:

Excellent service and the technicians solved the issue quickly. Thank you!

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Service Provided:
Garage Door Repair

Review:

Tried Precision recently and couldn’t be more pleased with their service, professionalism, communication, and friendly employees.

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Service Provided:
Garage Door Opener Repair

Review:

You were recommend to Me by my son in law. I was extremely Satisfied with the work and surprised at how nice the rep was. Did the work fast and good. On time also. I will use you when needed and be happy to recommend you to anyone. Thank you.

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Service Provided:
Garage Door Repair

Review:

Very good service. very prompt the gentleman came a day sooner which helped me out a lot. He also explained things i wanted to know. I appreciate it Thank you

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Service Provided:
Garage Door Opener Repair

Review:

If you don't call Precision Overhead Garage you are getting Screwed. Tech called before coming and even came early, no excuses prompt and polite service with a smile.

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Service Provided:
Garage Door Repair

Review:

Luke was awesome, very detailed and provided solutions. Love the new garage door opener, such an improvement from what we had prior. Great people and great service!

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Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Review:

Matt Jones, our tech was right on time, knowledgeable and solved my issues easily. Did great job!

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Service Provided:
Garage Door Opener Repair

Review:

Matt solved the problem very quickly and we're very thankful for that. Good job!

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Service Provided:
Garage Door Opener Repair

Review:

Great customer service, came right on time and was very efficient. thank you!

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Service Provided:
Broken Garage Door Spring Repair

Product:
Rollers

Review:

Excellent service. Every fast response, even though it was not an emergency. Friendly, professional staff & technician. Respectful of personal property. Gave reasonable cost options. Overall, my first choice for garage door maintenance & repair.

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

Our garage door opener broke, so I googled garage door repairs and came across Precision Garage Door. I was able to book a same day appointment on-line. The technician, Doug Mason, called me when he as 20 minutes out... super friendly and knowledgeable. I asked him to install two garage door openers. He had two of the exact model openers I wanted, and he installed both within 3 hours. Before leaving, he showed us all the features and set up the MyQ app so we could operate them with our phones. We are extremely satisfied with Doug's work and Precision Garage Door. If I ever need garage door service in the future, I know who I'm calling. Yep, Precision Garage Door! Thanks Doug for your superior service!

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Doug was very professional, knowledgeable, helpful, and courteous. He replaced the broken spring with the best fitting spring. The garage door now operates much quieter!!

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Service Provided:
Garage Door Repair

Review:

Justin was great . His knowledge and workmanship was wonderful. Thank you.

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

My garage door was not operating properly so I had a service engineer come out. When he came out, it was working fine. After testing it multiple times a screw fell out of the unit. He was trying to look for the nut but couldn’t find one and said he would look in his van for one. He mumbled some thing about an estimate for labor, which I didn’t understand because I didn’t really see any ‘labor’ in fitting a screw. After the inspection he just told me how much I had to pay. The service fee plus an extra $80 for putting a screw in. Now I know that’s probably your hourly rate but I’ve never heard of such a ridiculous charge for such a small thing. Not to mention that I was not presented with a quote that that’s what it would cost. The pathetic thing is that after I said I didn’t want to pay $80 to fit a screw, he then proceeded to use the same labor and effort to take the screw out and walk off with it. Which was my screw. I called to complain and a manager who was just as rude and was stoic that the $80 labor charge was a just one. If if there was no service call out fee, I would understand, but the company still has $80 from me for essentially doing very little.

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A Response from: Gaetano Castiglione

On 8/16/2024 this customer had a scheduled service call. The customer was quoted our standard service call on our recorded booking line to which the CSR mentioned we had a service call of $79.95 plus parts. On this visit the main complaint was that the door would not close. Our technician found that the safety eyes were out of alignment and a nut was missing on the inner trolley of the motor. Since no safety eyes needed to be replaced and replacing the nut was a simple task we charged the customer the lowest service we had which was our minimum labor charge plus the service call. The customer was not happy with this even after the door was working as it should and as he expected. Since the customer was not happy about the charge we simply removed the nut we replaced on the trolley and removed the labor charge but we left the safety eyes aligned and the door working before we left. The customer then called the call center after we left and requested a call back from someone stating he will be writing a bad review and is very angry. I, Gaetano called this customer back and he told me the same thing our technician had stated. I again explained that the service call just covers the technician arriving to the house and that finding and fixing the safety eye alignment issue and replacing the missing nut would have incurred our most minimal charge which was our minimum labor charge. The customer stated he was never provided any quotes and that our technician just mumbled and then told him the whole price after fixing the door. I apologized for that and again tried to explain why the labor was charged and he stated he did not know about the safety eyes and then the customer began to curse at me. I immediately cut off the conversation and stated that I was an adult I expect to spoken to like an adult just as I was doing with him. The customer than mockingly stated about words hurting my feelings and offending me. I then politely informed him that we have a 100 percent satisfaction guarantee and that we would not be charging him anything for the visit today and would also not be servicing his door any longer. The customer then began to curse again now stating that our technician took his, "my one fu*king screw" (it was a 1/4 in trolley bolt in which he was correct we removed our nut but the tech mistakenly removed his screw as well) when he left and to have him come back to give him his, "my fu*king screw back". I stated that due to his behavior we would not be sending him back to the house and would mail him his one bolt back. The customer than yelled "fu*k you you fu*king cu*t" and hung up on me (Gaetano). This conversation was conducted on the recorded office line at our main office on office line phone 7209 at 12:38 pm. The technician was instructed to void out the check and tape the one screw to the check to turn into the office to mail back to this customer. We will no longer be servicing this customer.

Comment from: Paul Luther

The manager did not say he would be reimbursing me. That was not stated. all he said was he would be mailing the screw back to me because he wouldn’t be sending anyone out to my house anymore. no mention of returning my check at all. Yes, I swore at him because his attitude with me from the get-go was completely the opposite to what customer service should be. Absolutely not hearing my side of the story and completely unsympathetic, even sneering, to my complaint of the ridiculous nature of the service. I’m sorry if he’s offended by a swear word. My apologies for using it on him. The bottom line is, I was not quoted that it would be $80 for the screw. I was 100% not swearing at the technician either. I may have sworn about the ridiculousness of it. But it’s my house and that’s the language I sometimes choose to use. It was not offensive to him personally. I even went out of my way to tell the technician that it was completely not his fault at all and that I had nothing against him. I was mad at the company policy. I find this written response completely repugnant and completely in character with the gentleman I spoke to on the phone.

Service Provided:
Garage Door Repair

Review:

Very professional and certainly knowledgeable of his trade. Understood within just a few minutes the problem. Very neat and recommend the company with no hesitation.

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Service Provided:
Garage Door Opener Repair

Review:

Brian did a great job explaining our needs. His service was very professional and he completed the job in a very timely manner.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

I was pleased when I called that an appointment was scheduled for next day, and the tech called to arrive earlier. He was quick to check and fix the garage door. He explained everything I need to know to maintain best operation. The service was great!

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Service Provided:
Garage Door Repair

Review:

Fast, Professional and fairly priced service!

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Service Provided:
Garage Door Opener Repair

Review:

Matt was great he was very knowledgeable would highly recommend

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Service Provided:
Garage Door Repair

Product:
Cables

Review:

The technician arrived on time. He was very courteous and professional. He explained exactly what he was going to do. I left him alone to do the install. As he was alone I thought he would be all day as he had to replace the wood. By early afternoon he was finished. A very thorough and professional installation. He explained the functionality of the new opener. I’m very pleased.

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

We have been loyal to another company, but this week - - approaching the July 4 holiday - we had a garage door spring break on our double door. We contacted other company and got no response. We reached out to Precision, and the precisely responded and came to the rescue the next morning. Brian Fixter was a professional and knew exactly what we needed. Service like this in today's world is an exception. I appreciate the professional and immediate response to my service needs. Thanks to all involved for the 5-star experience.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

I wanted a company to inspect and perform maintenance on my garage door (8 years old). The scheduling process was exceptionally easy and fast. I set an appointment within 15 minutes between the initial email and a few texts. Matt called beforehand, arrived on time and inspected the door, springs et al as requested. He provided me with some options and pricing (which I found acceptable). He was great, took care of the maintenance I asked for. I am happy and feel comfortable with the service. I would recommend Precision and have already passed their number along to some neighbors.

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Service Provided:
Garage Door Repair

Review:

Doug, your technician is very knowledgeable and helpful he was respectful, explained everything clearly and fixed the garage quickly. Thank you very much

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Service Provided:
Garage Door Opener Repair

Review:

The guys did a great job replacing my crappy old door with a wonderful new one. They were very professional and informative. Trained me on the new gadgets and left you garage spotless. The new door is beautiful and super quiet.

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Thank you for getting a technician to come out so quickly! Doug was able to find the problem and he quickly fixed the issue. We will definitely call you again if the need arises! ??????????

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Service Provided:
Garage Door Repair

Next Page
Precision Overhead Garage Door Service of Sarasota, Garage Doors, Sarasota, FL
Military Discount
Lee County Chamber of Commerce
Gold Coast Builders Association
IDA
Bradenton Area

941-315-2888

941-315-2888
Boca Grande & Charlotte Area

941-866-4333

941-866-4333
Bonita Springs Area

239-785-3868

239-785-3868
Cape Coral & Fort Myers Area

239-785-3867

239-785-3867
North Port Area

941-702-2888

941-702-2888
Naples Area

239-785-3871

239-785-3871
Sarasota Area

941-315-4333

941-315-4333
Venice Area

941-315-6555

941-315-6555
Precision Overhead Garage Door Service of Sarasota
Office: 941-306-4076
2117 47th Street
Sarasota, FL 34234
Precision Overhead Garage Door Service of Fort Myers
Office: 239-572-9080
3056 Palm Avenue
Unit 2

Fort Myers, FL 33901
Precision Overhead Garage Door Service of Naples
Office: 239-294-2842
660 9th Street North
Ste 37

Naples, FL 34102
Precision Overhead Garage Door Service of Palmetto
Office: 941-500-9890
1001 Riverside Drive
Suite I

Palmetto, FL 34221

License

Builders License
CBC-1259247