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Precision Garage Door of Southwest Florida
about Precision Garage Door
has received 19 reviews, averaging 3.00 Stars:
Bonita Springs, FL
The service tech, Ben, was courteous and efficient and solved the problem by spraying lubricant. The problem was the cost. I was told ahead of time it would be a $79 trip charge but I was charged another $80 to spray lubricant, which didn't take even 5 minutes. Ben was at our home at most 10 minutes. Like everyone else, I understand inflation but $159 for 5 minutes work (at most) and a few squirts of lubricant doesn't pass the smell - or reasonableness - test. No need to respond with an explanation of the cost of doing business. This just has to do with customer satisfaction, and satisfaction has to do with the value I receive for the price I pay.
- Mike Keefer
Technician was very nice, however he quoted me $159.00 to fix my garage door. I said okay, fix it. Then when it was time to pay the bill he stated it was $309.00! I asked him what happened to 159? He stated he had to replace 2 rollers and 2 brackets. I felt like it was a total Bait & Switch! Will think twice about using your company again!
- Mary Howley
Port Charlotte, FL
tech was professional, work done promptly, allwork needed to be done was explained. Only problem was price. OH MAN. Good thing my defibrilator was charged. alot of money for the work done.
- William Toop
Door Technicians: Mark B.
Fort Myers, FL
Technician was top notch and quickly resolved our problem. Booking staff made promises the technician could not possibly keep after making a scheduling error the first day.
- Wayne Schutte
Door Technicians: Tom L.
University Park, FL
slow to respond. minor adjustment completed in one minute based of visual inspection. requested waiving service charge or reducing charge.]
- Richard Deuble
Thanks for the review. For all three visits we were out to your house within 24-48 hours of your call. We charged you a service call one time, the second visit was no charge as you stated to the technician that you fixed the problem when he arrived and the third visit you were charged only for the broken keypad we replaced with no service call or any additional labor. We do appreciate your review and were happy that our expertly trained staff was able to immediately locate and fix your issue.
The technician for our repairs was accommodating and did a great job. We are well pleased with that. HOW DO WE GO ABOUT GETTING A NEW DOOR? We asked for a quote and got one but the email quote said no reply. We have questions. Who do we talk to? We don't understand Terroll Nebel
- Crystal Oksas, Terroll Nebel 1004 Nectar, South Venice
The door does not open until I’m in the drive way . My old 21-year-old Genie opened 2 or 3 houses away. The light bulb was dead And it looks like an erector set, The Genie was more appealing to look at. And I did not get the $50.00 dollar discount
- Santo Listro
Technician was excellent and courteous. Previous garage door installation unsatisfactory.
- Robert Catineau
Door Technicians: Fischer L.
Cape Coral, FL
WOW YOUR MARKUP ON THE SPRINGS WAS A TOTAL RIPOFF $180 EACH WHEN I SEE ON INTERNET COST ABOUT $50 EACH
- James Eppich
Rotunda West, FL
picked from internet because the company I called first did not show up on time or called.There was not much to do and the service was very good.due to old age it was difficult for me to lift the door.thanks.God bless
- Kuruvilla Jacob
North Port, FL
Service man was very nice. He had no parts to fix my garage door even though the woman who took the call said the truck was fully stocked. I told her it was a non motorized door. Had my husband stay home all day waiting for appointment, so he went to Home Depot and got the parts and fixed himself. The dispatcher wrote up the problem as motor not working even though I told her it was a manually operated door
- Jane Alprin
Door Technicians: Alex R.
Replaced weather sealing around garage door with new seals. When garage door is shut the weather seal has three bubbles on the top part of door. Written by Erland's wife, Esther
- Erland Stephens
North Port, FL
For some reason your service guy used self tapping screws to mount the new hinge resulting in the new hinge been mounted off center. He did not use the existing bolt and nut assemble nor did he leave them here. I am not sure if the off center mounting is causing the door to operate poorly. Granted it’s an old door but was operating very smoothly. I am in the market for a new garage door.
- Marshall Shier
Too much money for what was done! The rollers of the doors were just sprayed it wasn't really a repair
- James & brigitte Lontz
Tech that came out was professional and friendly. However, I was told on the phone that a spring replacement would be around $180 and when the tech arrived he told me it would be $475. At that point is was a little late to get another quote so I felt I had no choice but to pay the much higher amount. A couple extra questions when making the appointment could have provided an accurate quote over the phone and I would not have felt misled.
- Paul Dangel
I apologize you felt our service did not meet your expectations. We record all of our calls for training and quality control and I went back to check your call and the representative who set your appointment did mention the springs range between $118-$225 per spring. If you have two springs we do not replace just one as that could cause further damage to your door and potentially injure our technician if your other spring broke while tension is being added to the new spring setup. I will also follow up with a phone call as customer service and a good experience is our number one priority.
Door Technicians: Brian F.
Called on Sat. PM. Was told tech would arrive between 2-5pm Sun. Shows up @ 6:30. After troubleshooting, said he needed parts and would return Mon @ 4:30. Calls at 5 says too tired today, will return Tues @ 4:30. Arrives 6:30. Works until 8:30. I have to work very early Wed. Tell him to finish next day. We’ll see. Despite time delays, really like John’s attitude and expertise. Also, why don’t billing amounts on estimate add up to total costs?
- Jim Mcdougall
We apologize for the delays in getting to your home and resolving your problem. The technician explained that his previous job had been much more time consuming that thought and delayed his schedule greatly. WE strive to give each customer as much time is needed on every appointment to make sure the job is done correctly. In your case we let you down as we had to come back a second time. The technician stated he did try to work with you within any time constraints and that is why the return visit was moved. But in the end you were extremely happy with his work. We thank you for your business and hope in the future you will keep us in mind
Punta Gorda, FL
Pro: Prompt, effective service. Con: Very expensive!
- Randall Bowdish
Door Technicians: Alex R.
The repair was carried out efficiently however they did not come during the 4 hour window promised and had to be phoned to get there 1 1/2 hours late
- Andrew Carter