Read what people are saying
about Precision Garage Door
Precision Garage Door of Southwest Floridahas received 5669 reviews, averaging 4.91 Stars:
Bradenton, FL
On 8/16/2024 this customer had a scheduled service call. The customer was quoted our standard service call on our recorded booking line to which the CSR mentioned we had a service call of $79.95 plus parts. On this visit the main complaint was that the door would not close. Our technician found that the safety eyes were out of alignment and a nut was missing on the inner trolley of the motor. Since no safety eyes needed to be replaced and replacing the nut was a simple task we charged the customer the lowest service we had which was our minimum labor charge plus the service call. The customer was not happy with this even after the door was working as it should and as he expected. Since the customer was not happy about the charge we simply removed the nut we replaced on the trolley and removed the labor charge but we left the safety eyes aligned and the door working before we left. The customer then called the call center after we left and requested a call back from someone stating he will be writing a bad review and is very angry. I, Gaetano called this customer back and he told me the same thing our technician had stated. I again explained that the service call just covers the technician arriving to the house and that finding and fixing the safety eye alignment issue and replacing the missing nut would have incurred our most minimal charge which was our minimum labor charge. The customer stated he was never provided any quotes and that our technician just mumbled and then told him the whole price after fixing the door. I apologized for that and again tried to explain why the labor was charged and he stated he did not know about the safety eyes and then the customer began to curse at me. I immediately cut off the conversation and stated that I was an adult I expect to spoken to like an adult just as I was doing with him. The customer than mockingly stated about words hurting my feelings and offending me. I then politely informed him that we have a 100 percent satisfaction guarantee and that we would not be charging him anything for the visit today and would also not be servicing his door any longer. The customer then began to curse again now stating that our technician took his, "my one fu*king screw" (it was a 1/4 in trolley bolt in which he was correct we removed our nut but the tech mistakenly removed his screw as well) when he left and to have him come back to give him his, "my fu*king screw back". I stated that due to his behavior we would not be sending him back to the house and would mail him his one bolt back. The customer than yelled "fu*k you you fu*king cu*t" and hung up on me (Gaetano). This conversation was conducted on the recorded office line at our main office on office line phone 7209 at 12:38 pm. The technician was instructed to void out the check and tape the one screw to the check to turn into the office to mail back to this customer. We will no longer be servicing this customer.
The manager did not say he would be reimbursing me. That was not stated. all he said was he would be mailing the screw back to me because he wouldn’t be sending anyone out to my house anymore. no mention of returning my check at all. Yes, I swore at him because his attitude with me from the get-go was completely the opposite to what customer service should be. Absolutely not hearing my side of the story and completely unsympathetic, even sneering, to my complaint of the ridiculous nature of the service. I’m sorry if he’s offended by a swear word. My apologies for using it on him. The bottom line is, I was not quoted that it would be $80 for the screw. I was 100% not swearing at the technician either. I may have sworn about the ridiculousness of it. But it’s my house and that’s the language I sometimes choose to use. It was not offensive to him personally. I even went out of my way to tell the technician that it was completely not his fault at all and that I had nothing against him. I was mad at the company policy. I find this written response completely repugnant and completely in character with the gentleman I spoke to on the phone.
Sarasota, FL
We used Precision overhead garage Door service because they installed our original garage doors as a new build in 2018. This is the second time we have had them out in the last five years (for different issues). They are always prompt, courteous and get the job done the first time.
- Randy Cook
Estero, FL
Service was quick. Gage, our tech was very knowledgeable and did a great job.
- Tom & Marsha Lynch
Naples, FL
I am very impress the level of technology and professional experience your field people have. I am very happy to pick you and your people to solve my probles with my garage door.
- Emilio Guillen
Fort Myers, FL
Your technician, Tom, called prior to arrival and was right on time. He explained what my problem was and explained what he needed to do to fix the issue. He gave me several options which included an upgrade in the new springs which is the option I chose. I was extremely pleased with the job and that your company responded to me so quickly. I would definitely recommend Precision Garage Door.
- Paul Vaccari
Product:
North Port, FL
Mark was honest and fair. He came earlier than scheduled. That was a big help for me. Got my garage door up and running in no time. So glad I chose them to come and repair my garage door. By the way they have been servicing my garage door repairs for the past12 years.
- Rosemarie Cellamare
Cape Coral, FL
I had a great experience with precision. They will be the only company I will call in the future.. Fran
- Fran Schutz
Product:
Bradenton, FL
Very professional and certainly knowledgeable of his trade. Understood within just a few minutes the problem. Very neat and recommend the company with no hesitation.
- Rogers Marshal
Punta Gorda, FL
Arrived as promised and resolved the issue in a timely manner. I was very happy with the outcome and the advice offered by the technician.
- David Pegg
Bonita Springs, FL
Excellent technician who gives you your options but does not oversell. Performed what was requested on garage door, cleaned up and the pricing was great
- Ria Mays
Product:
Venice, FL
Highly recommend Precision for your garage door repairs and needs. Technician, Mark Basilotto arrived on time was very knowledgeable, shared that knowledge, and completed the repair quickly & professionally.
- Nancy Streidl
Product:
Cape Coral, FL
I called Precision after reading all their great reviews. From the first contact through the appointment and repair of my garage door opener, everything went smoothly. The technician quickly determined the issue and made the repair. I highly recommend this company
- Catherine Lopes
University Park, FL
Prompt, courteous, professional, helpful...resolved the problem quickly.
- Mark and Linda
Naples, FL
After dealing with another company for 3 months without any results, it was such a pleasure to get a true professional, Within few minute your employee Luke knew what was wrong and what was needed to be done to fix a problem. After fixing a mess made by another company, he realized springs installed were not the wright springs for that door. He installed new springs and door is working perfectly as it should. I will highly recommend your service to others.
- Venko Fatovic
Product:
Bonita Springs, FL
Technicians were professional, polite, and eager to provide information. They double and triple checked the functioning garage door to ensure my satisfaction. A few issues I hadn't noticed were identified and corrected. 5+++++ rating on products and the technicians!
- Rick Bowlus
Product:
Sarasota, FL
Very satisfied with the service. Your technician, Doug, was very thorough and upfront. I will call you again.
- Steve White
Rotunda West, FL
Mark was very much on time considering the HURRICANE! We were very pleased with his ability to resolve our issues, of needing new openers and re-programming our existing system. Everything was taken care of quickly and efficiently. Thank you again Mark. Stehen & Karen Jasko Jr
- Stephen Jasko
Product:
Venice, FL
Dear Andrew, You employee, Mark, arrived at my home as scheduled even though the weather was about as bad as it gets in this area. Unfortunately, he said he was unable to perform the maintenance/repair as needed on my garage doors because of the high winds pressing against the three doors in question. Upon his departure, he had me pay the contracted $75.00 service fee. He was courteous, knowledgeable, and arrived on time. My question is: When I reschedule to have whatever needs to be done, do I have to pay another $75.00 service call in addition to the normal "parts and labor" costs of repairing/maintainning my garage doors? Thank you. Edmund B. Campbell, Jr. ebcjr@verizon.net
- Edmund Campbell
Fort Myers, FL
Precision Door came right away to repair my garage door, even when it was on Sunday. Technician was friendly and very professional. I would recommend Precision Door for your garage door repairs.
- Fran Armitage
Product:
Naples, FL
We were EXTREMELY happy with Precision for our garage door repair! Techs Alex & Luke were very professional and successful with repair of our door. We assumed we would need a new door but were saved from that expense thanks to Precision. Remember Precision for garage door installation or repair! Sincerely, the Brandons
- Mark Brandon
Product:
Naples, FL
we are previous customers of precision door and returned due to our satisfaction from a couple of years ago. Great customer service, great communication, and Luke our technician was very knowledgeable, professional, friendly, and respectful.
- Alicia Sanguily
Punta Gorda, FL
Luke was the technician who came for my service request. He was very kind and professional. He ended up performing a tune up. I was happy he was able to get to my house earlier than the quoted time frame.
- Debra Lehnus
Bradenton, FL
Brian did a great job explaining our needs. His service was very professional and he completed the job in a very timely manner.
- Jim Gannon
Product:
Englewood, FL
Great service!
- Thomas Higgins
Venice, FL
Courteous fast service
- Mark Adams
Product:
Punta Gorda, FL
Very good experience as a mechanic who was at the house. Very good maintenance and excellent work. Excellent company. Recommended.
- Yaidel Tapia
Rotunda West, FL
Company has been out a couple of times for minor things and polite young men did a good job.
- Brian Pawlak
Fort Myers, FL
Tom Le your service tech did a great job reviewing our old system and we decided to upgrade our system. He is a great representative for your company.
- Bob Hoban
Product:
Fort Myers, FL
A gentleman called me to let me know that he would arrive earlier than originally expected. He checked our garage door and called me with an explanation of what needed to be done to repair our door. Once the parts are ordered, an estimate will be sent to me.
- Sandy Mott
North Port, FL
On time, professional. Recommended NOT replacing something I thought should be replaced as what I had was high quality.
- Satisfied customer MP
My garage door was not operating properly so I had a service engineer come out. When he came out, it was working fine. After testing it multiple times a screw fell out of the unit. He was trying to look for the nut but couldn’t find one and said he would look in his van for one. He mumbled some thing about an estimate for labor, which I didn’t understand because I didn’t really see any ‘labor’ in fitting a screw. After the inspection he just told me how much I had to pay. The service fee plus an extra $80 for putting a screw in. Now I know that’s probably your hourly rate but I’ve never heard of such a ridiculous charge for such a small thing. Not to mention that I was not presented with a quote that that’s what it would cost. The pathetic thing is that after I said I didn’t want to pay $80 to fit a screw, he then proceeded to use the same labor and effort to take the screw out and walk off with it. Which was my screw. I called to complain and a manager who was just as rude and was stoic that the $80 labor charge was a just one. If if there was no service call out fee, I would understand, but the company still has $80 from me for essentially doing very little.
- Paul Luther