Read what people are saying
about Precision Garage Door in:
Bradenton, FL
Precision Garage Door of Southwest Floridahas received 879 reviews, averaging 4.92 Stars:
Bradenton, FL
Bradenton, FL
Justin was great . His knowledge and workmanship was wonderful. Thank you.
- Janis Schechter
Product:
Bradenton, FL
My garage door was not operating properly so I had a service engineer come out. When he came out, it was working fine. After testing it multiple times a screw fell out of the unit. He was trying to look for the nut but couldn’t find one and said he would look in his van for one. He mumbled some thing about an estimate for labor, which I didn’t understand because I didn’t really see any ‘labor’ in fitting a screw. After the inspection he just told me how much I had to pay. The service fee plus an extra $80 for putting a screw in. Now I know that’s probably your hourly rate but I’ve never heard of such a ridiculous charge for such a small thing. Not to mention that I was not presented with a quote that that’s what it would cost. The pathetic thing is that after I said I didn’t want to pay $80 to fit a screw, he then proceeded to use the same labor and effort to take the screw out and walk off with it. Which was my screw. I called to complain and a manager who was just as rude and was stoic that the $80 labor charge was a just one. If if there was no service call out fee, I would understand, but the company still has $80 from me for essentially doing very little.
- Paul Luther
On 8/16/2024 this customer had a scheduled service call. The customer was quoted our standard service call on our recorded booking line to which the CSR mentioned we had a service call of $79.95 plus parts. On this visit the main complaint was that the door would not close. Our technician found that the safety eyes were out of alignment and a nut was missing on the inner trolley of the motor. Since no safety eyes needed to be replaced and replacing the nut was a simple task we charged the customer the lowest service we had which was our minimum labor charge plus the service call. The customer was not happy with this even after the door was working as it should and as he expected. Since the customer was not happy about the charge we simply removed the nut we replaced on the trolley and removed the labor charge but we left the safety eyes aligned and the door working before we left. The customer then called the call center after we left and requested a call back from someone stating he will be writing a bad review and is very angry. I, Gaetano called this customer back and he told me the same thing our technician had stated. I again explained that the service call just covers the technician arriving to the house and that finding and fixing the safety eye alignment issue and replacing the missing nut would have incurred our most minimal charge which was our minimum labor charge. The customer stated he was never provided any quotes and that our technician just mumbled and then told him the whole price after fixing the door. I apologized for that and again tried to explain why the labor was charged and he stated he did not know about the safety eyes and then the customer began to curse at me. I immediately cut off the conversation and stated that I was an adult I expect to spoken to like an adult just as I was doing with him. The customer than mockingly stated about words hurting my feelings and offending me. I then politely informed him that we have a 100 percent satisfaction guarantee and that we would not be charging him anything for the visit today and would also not be servicing his door any longer. The customer then began to curse again now stating that our technician took his, "my one fu*king screw" (it was a 1/4 in trolley bolt in which he was correct we removed our nut but the tech mistakenly removed his screw as well) when he left and to have him come back to give him his, "my fu*king screw back". I stated that due to his behavior we would not be sending him back to the house and would mail him his one bolt back. The customer than yelled "fu*k you you fu*king cu*t" and hung up on me (Gaetano). This conversation was conducted on the recorded office line at our main office on office line phone 7209 at 12:38 pm. The technician was instructed to void out the check and tape the one screw to the check to turn into the office to mail back to this customer. We will no longer be servicing this customer.
The manager did not say he would be reimbursing me. That was not stated. all he said was he would be mailing the screw back to me because he wouldn’t be sending anyone out to my house anymore. no mention of returning my check at all. Yes, I swore at him because his attitude with me from the get-go was completely the opposite to what customer service should be. Absolutely not hearing my side of the story and completely unsympathetic, even sneering, to my complaint of the ridiculous nature of the service. I’m sorry if he’s offended by a swear word. My apologies for using it on him. The bottom line is, I was not quoted that it would be $80 for the screw. I was 100% not swearing at the technician either. I may have sworn about the ridiculousness of it. But it’s my house and that’s the language I sometimes choose to use. It was not offensive to him personally. I even went out of my way to tell the technician that it was completely not his fault at all and that I had nothing against him. I was mad at the company policy. I find this written response completely repugnant and completely in character with the gentleman I spoke to on the phone.
Bradenton, FL
Very professional and certainly knowledgeable of his trade. Understood within just a few minutes the problem. Very neat and recommend the company with no hesitation.
- Rogers Marshal
Bradenton, FL
Brian did a great job explaining our needs. His service was very professional and he completed the job in a very timely manner.
- Jim Gannon
Product:
Bradenton, FL
I was pleased when I called that an appointment was scheduled for next day, and the tech called to arrive earlier. He was quick to check and fix the garage door. He explained everything I need to know to maintain best operation. The service was great!
- Tom Lozaw
Bradenton, FL
Fast, Professional and fairly priced service!
- Kerry Ford
Bradenton, FL
Matt was great he was very knowledgeable would highly recommend
- Chip Knighton
Product:
Bradenton, FL
The technician arrived on time. He was very courteous and professional. He explained exactly what he was going to do. I left him alone to do the install. As he was alone I thought he would be all day as he had to replace the wood. By early afternoon he was finished. A very thorough and professional installation. He explained the functionality of the new opener. I’m very pleased.
- Paul Whelan
Product:
Bradenton, FL
We have been loyal to another company, but this week - - approaching the July 4 holiday - we had a garage door spring break on our double door. We contacted other company and got no response. We reached out to Precision, and the precisely responded and came to the rescue the next morning. Brian Fixter was a professional and knew exactly what we needed. Service like this in today's world is an exception. I appreciate the professional and immediate response to my service needs. Thanks to all involved for the 5-star experience.
- Gavan Hunt
Product:
Bradenton, FL
I wanted a company to inspect and perform maintenance on my garage door (8 years old). The scheduling process was exceptionally easy and fast. I set an appointment within 15 minutes between the initial email and a few texts. Matt called beforehand, arrived on time and inspected the door, springs et al as requested. He provided me with some options and pricing (which I found acceptable). He was great, took care of the maintenance I asked for. I am happy and feel comfortable with the service. I would recommend Precision and have already passed their number along to some neighbors.
- Brad
Bradenton, FL
Doug, your technician is very knowledgeable and helpful he was respectful, explained everything clearly and fixed the garage quickly. Thank you very much
- Miguel Aguilar
Bradenton, FL
The guys did a great job replacing my crappy old door with a wonderful new one. They were very professional and informative. Trained me on the new gadgets and left you garage spotless. The new door is beautiful and super quiet.
- Lucy Meyo
Product:
Bradenton, FL
Thank you for getting a technician to come out so quickly! Doug was able to find the problem and he quickly fixed the issue. We will definitely call you again if the need arises! ??????????
- Cheryl C
Bradenton, FL
Prompt arrival, parts needed where stocked in the truck, and the work completed was top notch and fast. Tech valued my time and was able to get me up and running fast.
- Todd Albrecht
Product:
Bradenton, FL
Brian was exceptional friendly and efficient… responded to my service call within a matter of a few hours.. Always confident in using Precision
- Brenda Price
Bradenton, FL
I needed a spring & cable replacement. The price the repair was 4 times higher than the ball park verbal estimate provided by the office over the phone, $140-$250 per set for springs and $79 service call fee. HOWEVER, I can't speak highly enough about the technician, Brian Fixter. He didn't try to oversell me, very professional, courteous and didn't apply any high pressure tactics. He replaced the rollers, springs and cables. Overall good experience.
- Karen Simpson
Product:
Bradenton, FL
I was most impressed with your organization. I called at about 1:45 today, Thursday, 30th of May and was informed that I would have someone over today, between the hours of 2 to 6 p.m. I received a call at about 2:30 from the service tech to come over and repair my garage door that was not working. He came in and repaired our garage door in about 2 hours and was very curtious. Respectfully; F. R. VERRIER, LTC, CA, USAR-R
- Fernand Verrier
Product:
Bradenton, FL
Your repairman was professional however, the price to replace two sensors was very high within a very short amount of replacement time, and the additional estimate charge was without a discount for elderly senior citizen.
- Barbara Mascia
Bradenton, FL
called for a emgereny fix to my garage door, set up a appointment for 2pm. same day. doug showed up right at 2pm and had our door fixed and running again in no time. he inspected all aspects of the door as well as the motor prior to leaving. thank you Doug and Precision Door. team.
- Robert Troup
Bradenton, FL
Brian did an excellent job in explaining the necessary repairs to our existing door opener and the benefit of a new opener. We opted for the new opener. We are very pleased with Brian's workmanship and the new opener.
- Louis Reigel
Product:
Bradenton, FL
yOU CAME ON TIME bRIAN WAS A PLEASENT PROFESSIONAL AND EXPLAINED EVERY OPION I HAD AND THE PRICE BEFORE DOING THE JOB. I WILL RECCOMEND PERCISION TO MY NEIGHBORS.
- Frank Scanlon
Product:
Bradenton, FL
We have used precision in Pinellas county and now in Manatee. The service is outstanding and fast.
- Larry Sandefer
Bradenton, FL
We used them before. Found them in the Manatee County referral guidebook. Great service. Came when they said they would. Very Professional.
- Anthony Debenedetto
Product:
Bradenton, FL
Had broken spring, Your technician Doug was great arrived within the hour and replaced the springs.
- Gilbert Da costa
Product:
Bradenton, FL
Brian was awesome, very courteous and timely. He gave us 3 options with pricing and answered all our questions. Didn't try to sell us he listened to our needs and took care of it.
- Pat Hagerty
Product:
Bradenton, FL
Garage technician was very courteous and knowledgeable. Explained my problem and gave me alternatives for the repair. Will definitely use their service again.
- Joe Digirolamo
Product:
Bradenton, FL
Doug did an excellent job!!
- Joseph Young
Bradenton, FL
The only company that could come soon. The tech was very informative and thorough with his work. Very pleasant to talk to. Would highly recommend Precision.
- Robert Somers
Bradenton, FL
Matt was very thorough, clean and efficient. He explained all options and did a great job!
- Beth Mullins
Product:
Doug was very professional, knowledgeable, helpful, and courteous. He replaced the broken spring with the best fitting spring. The garage door now operates much quieter!!
- Janice Garza