Read what people are saying
about Precision Garage Door in:
Fort Myers, FL
Precision Garage Door of Southwest Floridahas received 368 reviews, averaging 4.86 Stars:
Fort Myers, FL
Product:
Fort Myers, FL
No you did not exceed my expectations. When I called your office this morning and told your representative that the left spring to my garage door was broken I was quoted an approximate cost. I was not told that I would need to replace both springs at the same time. This was explained to me by your technician when he arrived and assessed my door. I then told the technician that I would get a few estimates from other companies he then told me I would have to pay for the service call. I learned a very valuable lesson today. I am very disappointed with your company. I have used you in the past. I will not use your company again only for the warranty of the work done today.
- Joan Doherty
Hi and thank you for the review. We spoke earlier and I went over in detail your entire call and I was under the impression that this was no longer an issue since you did agree that you mis-heard the call taker on your quote. While I was on on the phone with you, while having your recording playing I was able to read you back the exact transcript of what was quoted to you over the phone. As stated earlier while on the phone with you what was said exactly was "we can waive service fee with repair. We have a $79.95 Service Fee plus parts. The tech will have to determine the size and springs needed to lift the door. Once he does that, he will be able to give you an exact quote, but I can tell you that the torsion springs will range between $299-399 per spring installed". Some doors have one spring and some have up to 4 springs so as was stated in the call script, the tech will determine size and springs needed to lift the door and then provide you with an exact quote. You acknowledged that you had mis-heard our call taker which is fine as the recording and us talking should have clarified that during our conversation today. I also offered for us to do no work and then you stated you needed your door fixed and then you chose to have us complete the work and we did waive your service fee, as you were told we would. I am sorry that you feel disappointed but this is the exact reason we give our pricing up front and the call takers read from a script so every customer hears the exact thing on every call. If you would like to discuss this further we would happy to speak with you again about this matter but at this point I am not sure what else we can do for you. Once again thanks for the review.
Product:
Fort Myers, FL
Still recovering from the shock of having to pay almost $700 to have 2 garage door springs replaced, the last time I had this done it was under $300, (in another state). Needless to say you won’t get any referrals from me. Shame on your company for taking advantage of a senior.
- Stephen Pitzl
Fort Myers, FL
The technician was knowledgable and efficient. He answered all our questions and showed us how the door needs to be maintained in the future.We hope this work will add to the longevity of the system. It is certainly quieter now!
- Ann and robert Krull
Product:
Fort Myers, FL
I couldn't be happier with the service from this company! The technician Tom was right on time, very professional and courteous. He spotted the problem with the door and quickly repaired it and noticed another maintenance issue and rectified that too! This is the first time I have had to call for service on this door and will definitely recommend you. Your pricing is reasonable too. Thank you for making this a good experience.
- Sue Fero
Fort Myers, FL
Technician was very informative and helpful.
- Randy Robinette
Product:
Fort Myers, FL
I would recommend Precision. Tom was great and did an excellent job with the repairs.
- Joe Perugino
Fort Myers, FL
Just a note to let you know what a fine job Tom did today fixing my garage door. He was very knowledgeable gave me a quote and fixed everything needed. Make sure you keep this valuable employee as if I ever need service again I would surely request him.
- Mike Montgomery
Product:
Fort Myers, FL
Have had a great experience with Precision Door. Prompt and courteous service. Technician Justin was very professional, and explained things thoroughly.
- John Curtis
Fort Myers, FL
Tom the technician called me to tell me he had a cancellation and could he come sooner. I agreed and he arrived as promised with all his tools and supplies needed to repair my garage door. He was professional and very polite and friendly. He explained what had to be done and the cost. He replaced the broken springs and did all the adjustments in about a hour. I was very impressed with his knowledgeable and technical skills. I would definitely recommend Precision Garage door…..
- Paul Maniscalco
Product:
Fort Myers, FL
The best service and the lowest price!!!!!!
- Bill Frank
Fort Myers, FL
Fast response, efficient technician, very satisfactory result.
- John Fearn
Fort Myers, FL
Great Job, fixed my door quickly thank you so much.
- Terry Daniels
Product:
Fort Myers, FL
I used Precision door once before and was extremely pleased so I knew it would be done properly. The tech was very good and nice to talk to. He fixed the problem with the small door very quickly. I asked him to check my double door and he suggested I replace the rollers. He did it so fast. I can’t believe how quiet it is now. Thanks very much.
- Ed Smith
Fort Myers, FL
Used previously for Spring replacement. Courteous, professional phone personnel. Installation was quick and easy. Very impressed.
- Barry Link
Fort Myers, FL
From start to finish this company was professional, punctual and fixed my issue immediately for a reasonable cost. I would highly recommend Prescision!
- Amber & doug Mccullough
Fort Myers, FL
Prompt Excellent service performed by Professional technician Tom
- Robert Reist
Fort Myers, FL
They were absolutely the best. I believe it was Mindy the lady that took my call. Our tenant who works for Lee Health called us and his car was stuck inside garage door broke. They were booked until the following Thursday. She called tech Tom and made it happen within 1-2 hours.
- Joann Baker
Fort Myers, FL
I previously had your company install a overhead door equipment to include the motor, springs, hinges where needed, rollers etc. The charge was $1558.95 The technician did a good job and charged me a reasonable price. Today, I requested Precision Service for a bracket that had pulled lose from the door, the main bracket that opens and closes the door. I was very irritated by the $160 charged for replacing a bracket.....probably a $15 part, and it took him about a half hour and charged me$160 for that portion.....and the more insulting part was after he quoted me the price to replace the bracket, he said and the Service Call was $70,99 for a total of $239,99 for a half hour of work and a very simple part. I will not be using Precision Garage Door again. I don't mind paying for service, but I do mind being ripped off.
- Rick Bidwell
Product:
Fort Myers, FL
TV AD.
- Paul Malmberg
Product:
Fort Myers, FL
The service tech arrived on time ,was very knowledgeable about the keypad that was installed and explained how to operate the product.
- Richard Ladner
Product:
Fort Myers, FL
Great service continues.
- Delwin Zerbe
Fort Myers, FL
The only reason I didn't give a 5 star rating is because I had another company give me a quote and theirs was for $1,560. Your quote was $1,907. Now I don't understand how the other company is able to charge so much less than yours. I received a very informative quote from a very knowledgeable and pleasant individual!!! If you can help me to understand this, I would appreciate it!! Thanks, sincerely, Chip Cannell
- Chip Cannell
Fort Myers, FL
Great overall experience (office staff / schedulers / technician), I would recommend just off that. But wait there’s more, my Garage Door Opener was 20 years old, replaced with new updated Lift-Master, super quiet out of the box. Included everything needed. I wanted to updated rollers to Noise reducing nylon. Tom the tech, was super cool, showed us how to operate and discussed features. Great over all experience, you pay for what you get, but they are very competitive priced.
- Charles Schara
Product:
Fort Myers, FL
Your service has been fast and excellent. Rick fixed my door this morning. He was efficient and very kind and friendly. He answered all my questions and I feel went above and beyond good service.
- Nancy Gibson
Fort Myers, FL
I would recommend Precision Door to anyone that needs the service…and I have! From the time of the initial call for an appointment to when the technician shows up in your driveway, everyone involved is friendly, knowledgeable, professional and courteous. My technician, DeAndre, was excellent. He took his time in trying to figure out what was going on with the garage door, the codes and the opener and in about 30 minutes had me back in business. All in all, I was completely satisfied from top to bottom. Good Job!
- Mike Myers
Fort Myers, FL
Had a appointment for Tuesday May 30th between 4:00pm and 8:00pm. Left work early to be home by 4:00, waited and no one came. At 9:00pm I received a call from I think the service guy and he said he was running late (obviously he didn't know until 9:00 that he was running late). He asked me if I still wanted him to come, I said no but have the office call me to reschedule. It's now 2 days later and have not received a call.
- Blake Matherly
Fort Myers, FL
Just moved into a new home and the garage door needed some TLC. A bottom seal and new rollers along with a newly installed keyless entry panel did the trick! The service technician did a wonderful job and I couldn't be any happier with the service! Thank you:-)
- Selene Deljuidice
Product:
Fort Myers, FL
Service Tech was excellent. One thing I can say is that usually when you contract a service call, the service call charge is usually waived if you have services performed. In the case of Precision, this is not true so that was a disappointment.
- Jerry Santoro-stanley
Product:
Fort Myers, FL
The tech was very prompt and polite. He explained exactly what he was doing and had it fixed in no time. Even had to take apart everything that I had done and it was no issue. Great technician!k
- Brandon Tyler
I needed a new garage door opener which I suspected. The installer provided me with 2 estimates and proceeded with the installation. He did an excellent job with the install and explaining the operation of the opener. I would definitely recommend Precision Door!
- Peter Ferentini jr.